{"id":883,"date":"2025-10-21T05:09:00","date_gmt":"2025-10-21T05:09:00","guid":{"rendered":"https:\/\/dev.sunhost.ai\/thebraidlounge\/?page_id=883"},"modified":"2025-11-07T12:00:47","modified_gmt":"2025-11-07T12:00:47","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/dev.sunhost.ai\/thebraidlounge\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"883\" class=\"elementor elementor-883\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e506b54 e-flex e-con-boxed e-con e-parent\" data-id=\"e506b54\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5480bac polisy-section e-flex e-con-boxed e-con e-parent\" data-id=\"5480bac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7a16121 e-con-full e-flex e-con e-child\" data-id=\"7a16121\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27cee41 elementor-widget elementor-widget-heading\" data-id=\"27cee41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; <span style=\"color: #CF434B\"> Refund Policy<\/span>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-284536e elementor-widget elementor-widget-text-editor\" data-id=\"284536e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Last Updated: October 10, 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe0d8be e-con-full e-flex e-con e-child\" data-id=\"fe0d8be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7495d34 e-con-full e-flex e-con e-child\" data-id=\"7495d34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-58f044b e-con-full e-flex e-con e-child\" data-id=\"58f044b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c942fdc elementor-widget elementor-widget-text-editor\" data-id=\"c942fdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At <strong><span style=\"color: #cf434b;\">The Braid Lounge<\/span>,<\/strong> we strive for your complete satisfaction. This Return &amp; Refund Policy outlines how we handle product returns, refunds, and related procedures for purchases made through our online shop or any related services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73e6917 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"73e6917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c30b460 e-con-full e-flex e-con e-child\" data-id=\"c30b460\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1de2115 e-con-full e-flex e-con e-child\" data-id=\"1de2115\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a15c2cf elementor-widget elementor-widget-heading\" data-id=\"a15c2cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Products Eligible for Return<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83a0587 e-con-full e-flex e-con e-child\" data-id=\"83a0587\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01d9364 elementor-widget elementor-widget-text-editor\" data-id=\"01d9364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>We accept returns on unused, unopened, and undamaged products, within 30 days of purchase (or whatever timeframe you decide).<\/li><li>The product must be in its original packaging, with all tags, seals, and accessories intact.<\/li><li>Products marked as \u201cFinal Sale\u201d or \u201cClearance\u201d are not eligible for return or refund.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba71dd3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ba71dd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1dfcc9f e-con-full e-flex e-con e-child\" data-id=\"1dfcc9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-334ba52 e-con-full e-flex e-con e-child\" data-id=\"334ba52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55048af elementor-widget elementor-widget-heading\" data-id=\"55048af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Return Process<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9582a5e e-con-full e-flex e-con e-child\" data-id=\"9582a5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8e4e1 elementor-widget elementor-widget-text-editor\" data-id=\"cc8e4e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To initiate a return:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-760a645 elementor-widget elementor-widget-text-editor\" data-id=\"760a645\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li>Contact us at <a href=\"mailto:ContactUs@thebraidlounge.com\"><strong>ContactUs@thebraidlounge.com<\/strong><\/a> or via the contact form, providing your order number, name, and reason for return.<\/li><li>Our team will review your request and respond within <strong>2\u20135 business<\/strong> days with return instructions.<\/li><li>You will need to ship the product back to the address provided (you may be responsible for return shipping costs unless otherwise agreed).<\/li><li>Once we receive and inspect the returned product, we will notify you of approval or rejection.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a0a5f8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7a0a5f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3444dd e-con-full e-flex e-con e-child\" data-id=\"e3444dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6a153fe e-con-full e-flex e-con e-child\" data-id=\"6a153fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eac3a2c elementor-widget elementor-widget-heading\" data-id=\"eac3a2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Refunds &amp; Credits<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8d9805 e-con-full e-flex e-con e-child\" data-id=\"a8d9805\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-283396d elementor-widget elementor-widget-text-editor\" data-id=\"283396d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>If your return is approved, we will process a refund to your <strong>original payment<\/strong> method, minus any shipping or restocking fees (if applicable).<\/li><li>Please allow <strong>5\u201310 business<\/strong> days for the refund to appear in your account (depending on your bank\/credit card).<\/li><li>In some cases, we may offer a store credit instead of a refund at our discretion.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-360e357 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"360e357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71d0ee0 e-con-full e-flex e-con e-child\" data-id=\"71d0ee0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a14d79c e-con-full e-flex e-con e-child\" data-id=\"a14d79c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b1028b elementor-widget elementor-widget-heading\" data-id=\"8b1028b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Damaged or Defective Items<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ddfcaa e-con-full e-flex e-con e-child\" data-id=\"7ddfcaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb221d elementor-widget elementor-widget-text-editor\" data-id=\"1bb221d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>If your order arrives <strong>damaged, defective, or incorrect,<\/strong> please notify us within <strong>7 days <\/strong>of delivery.<\/li><li>Provide photos of the issue and your order information.<\/li><li>We will send a replacement or issue a full refund (including shipping costs), depending on availability.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98c9795 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"98c9795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5d1380 e-con-full e-flex e-con e-child\" data-id=\"f5d1380\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-73d8723 e-con-full e-flex e-con e-child\" data-id=\"73d8723\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b01b566 elementor-widget elementor-widget-heading\" data-id=\"b01b566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Exceptions<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0fd92c e-con-full e-flex e-con e-child\" data-id=\"a0fd92c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df7af82 elementor-widget elementor-widget-text-editor\" data-id=\"df7af82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Custom or personalized items<\/strong> may not be returnable unless defective.<\/li><li><strong>Digital goods<\/strong> (eBooks, downloadable content, online courses) are <strong>non-refundable<\/strong> once accessed, unless stated otherwise or required by law.<\/li><li><strong>Services<\/strong> (salon services, classes) are <strong>non-refundable<\/strong> once rendered or used.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70d6518 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"70d6518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93d1527 e-con-full e-flex e-con e-child\" data-id=\"93d1527\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-95fe98e e-con-full e-flex e-con e-child\" data-id=\"95fe98e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff3eb5f elementor-widget elementor-widget-heading\" data-id=\"ff3eb5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Changes to This Policy<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-626c481 e-con-full e-flex e-con e-child\" data-id=\"626c481\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e07a82f elementor-widget elementor-widget-text-editor\" data-id=\"e07a82f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We may update or modify this Return &amp; Refund Policy at any time.<\/p><p>Any changes will be posted on this page with an updated \u201cLast Updated\u201d date.\u2028<\/p><p>Your continued use of our shop after such changes constitutes your acceptance of the new policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-262ef49 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"262ef49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-749ef3c e-con-full e-flex e-con e-child\" data-id=\"749ef3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c50ad72 e-con-full e-flex e-con e-child\" data-id=\"c50ad72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb2ddf elementor-widget elementor-widget-heading\" data-id=\"4eb2ddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-620acbd e-con-full e-flex e-con e-child\" data-id=\"620acbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0173265 elementor-widget elementor-widget-text-editor\" data-id=\"0173265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have questions, concerns, or need assistance with a return or refund, please contact:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb27971 elementor-widget elementor-widget-text-editor\" data-id=\"eb27971\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Braid Lounge<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ddd0d4 elementor-widget elementor-widget-text-editor\" data-id=\"4ddd0d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Email: <strong>ContactUs@thebraidlounge.com<\/strong><\/p><p>Phone: <a href=\"tel:7579654232\"><strong>757.965.4232<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4460e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7e4460e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last Updated: October 10, 2025 At The Braid Lounge, we strive for your complete satisfaction. This Return &amp; Refund Policy outlines how we handle product returns, refunds, and related procedures for purchases made through our online shop or any related services. 1. Products Eligible for Return We accept returns on unused, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-883","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.sunhost.ai\/thebraidlounge\/wp-json\/wp\/v2\/pages\/883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.sunhost.ai\/thebraidlounge\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.sunhost.ai\/thebraidlounge\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.sunhost.ai\/thebraidlounge\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.sunhost.ai\/thebraidlounge\/wp-json\/wp\/v2\/comments?post=883"}],"version-history":[{"count":10,"href":"https:\/\/dev.sunhost.ai\/thebraidlounge\/wp-json\/wp\/v2\/pages\/883\/revisions"}],"predecessor-version":[{"id":1478,"href":"https:\/\/dev.sunhost.ai\/thebraidlounge\/wp-json\/wp\/v2\/pages\/883\/revisions\/1478"}],"wp:attachment":[{"href":"https:\/\/dev.sunhost.ai\/thebraidlounge\/wp-json\/wp\/v2\/media?parent=883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}