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Privacy Policy

Privacy Policy

Last Updated: October 10, 2025

Information We Collect

At The Braid Lounge, your privacy is very important to us.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our salon services, shop online, or enroll in The Braid Lounge Academy.

By using our website, booking services, or providing your information, you agree to this Privacy Policy.

1. Information We Collect

Depending on your interaction with The Braid Lounge — whether through our Salon, Shop, or Academy — we may collect the following information:

A. Contact Information

  • Your name, email address, phone number, and mailing/billing address.
  • Information submitted through forms, bookings, or subscriptions.

B. Communication Data

  • Details about text messages, emails, or other communications we send to you and your responses.
  • Appointment confirmations, reminders, and updates.

C. Technical Information

  • IP address, device type, browser type, and operating system.
  • Pages visited, time spent, and other site analytics (via cookies or similar technologies).

D. Transaction & Enrollment Data

  • Payment and billing details (for online purchases or academy enrollments).
  • Course progress, access logs, and download history (for Academy users).

E. Cookies & Tracking

  • We use cookies and analytics tools (like Google Analytics) to enhance site experience, remember preferences, and analyze usage.
  • You can manage cookies via your browser settings.

2. How We Use Your Information

We use the collected information to:

  • Process your orders, enrollments, and bookings.
  • Send appointment reminders, confirmations, and updates.
  • Provide customer support and respond to your inquiries.
  • Send promotional offers, newsletters, and updates (only if you’ve opted in).
  • Improve our website, products, and services.
  • Manage your Academy account and course access.
  • Ensure legal compliance and protect against fraudulent activity.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share data in the following situations:

A. Service Providers

We share limited information with trusted third-party partners who help us operate — such as payment processors, hosting providers, text message services, or analytics tools.

B. Legal Compliance

We may disclose your information to comply with applicable laws, regulations, or legal requests from public authorities.

C. SMS Consent

SMS consent given by customers will not be shared with any third parties or affiliates.

Text messaging data is used only for appointment or marketing communication (with your permission).

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

While we take security seriously, please note that no system is 100% secure.

We recommend you use strong passwords and protect your login details.

5. Your Rights & Choices

You have the right to:

  • Opt-Out: You can stop receiving promotional text messages or emails anytime by following unsubscribe instructions or contacting us.
  • Access & Correction: You can request access to your information and ask for corrections or updates.
  • Deletion: You can request that we delete your personal data, subject to legal or contractual obligations.
  • Cookie Control: Manage or disable cookies through your browser settings.

6. Services / Salon Policies

When booking salon services through our website or Zenoti, please note:

A. Appointment Policy

  • Appointments must be booked through our official booking link.
  • A deposit may be required to secure your appointment.
  • Late arrivals (15+ minutes) may result in rescheduling.

B. Cancellation Policy

  • Cancellations should be made at least 24 hours before your scheduled appointment.
  • Deposits may be forfeited for late cancellations or no-shows.

C. Refunds

  • Service fees and deposits are non-refundable once services are rendered.
  • For product refunds (Shop), please refer to our Return Policy page.

D. Communication Consent

By booking, you agree to receive appointment updates and reminders via email or SMS.

7. Children’s Privacy

Our services are intended for individuals 18 years or older.

We do not knowingly collect personal information from children under 18.

If we learn that a child’s data has been collected, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, or legal obligations.

The updated version will be posted here with a new “Last Updated” date.

We encourage you to review this page regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: Contactus@thebraidlounge.com

Phone: 757.965.4232

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